Frequent Questions from RocketPlay Casino Players

RocketPlay is an online casino that offers a wide variety of games, including slots, table games, and live casino options. It is licensed and regulated by the Malta Gaming Authority and utilizes advanced security measures to protect player information and ensure fair gameplay.

In this FAQ, we will answer some of the most common questions, including information on payment methods, bonuses and promotions, and customer support. Whether you are a seasoned online casino player or new to the world of online gambling, this RocketPlay FAQ will provide you with the information you need to get started.

  • How do I create a RocketPlay account?
    To open an account at RocketPlay Casino, press the 'Sign Up' button. Fill in all the information they ask for. Then you will get an email with a link to confirm your account. Once you do that, you can start playing games!
  • What should I do if I forgot my password?
    If you forget your password, click the 'Forgot Password?' link. You will get an email with a link to create a new password. If that doesn't work, chat with support or email them at [email protected]. They can help you get a new password quickly.
  • Can I registermultiple accounts?
    No, you can't have two accounts. Each house and IP address can only have one account. If you open more than one, we will close them. Read our TERMS AND CONDITIONS to learn more about this.
  • How to make a deposit?
    Click on the "Deposit" button at the top of the page. Choose how you want to deposit money and follow the steps. It will usually be done quickly, but if you use a debit card it could take up to 3 business days. Be sure that all the information is correct when you deposit money.
  • What is verification, and why is it needed?
    Verification is to make sure the player is real. We need to make sure no one else has taken over their account. This check helps keep the player's money safe. Even if someone takes over, they won't pass the check. Verification also helps us understand how serious the player is about playing our game.
  • What is a bonus?
    Bonuses are extra money you get added to your account. How much you get depends on the promotion. Before you can take out the money, you have to meet certain goals.
  • What’s a Welcome package?
    The Welcome package gives you bonus money and free turns when you sign up.
  • What’s wagering?
    Wagering is when you bet a certain amount of money. You need to bet this amount before you can move your winnings to your real account. For example, if you have a bonus of 100 AUD with an x30 wager, it means that you need to bet 3 000 AUD (100x30). Once this happens, the money will be moved to your real account. Some slots do not count for wagering and these are in a separate section on the website.
  • What’s cashback?
    If you play a lot, you can get some money back on Thursdays. You need to be at least a Silver level player to get it.
  • Is all my infomation secure at RocketPlay?
    We use something called 128-bit SSL encryption to keep your information safe. It would take a really long time to break in.
  • How to activate free spins on a deposit?
    Remember the code. Click deposit. Turn on the bonuses switch. Type in the code and click Add. Then click Next. The bonus will go in your Cashbox and you'll get a gift card if it worked right. If it didn't work, you'll see an error message. Finally, make a deposit to get free spins in Gifts section!
  • How long does it take before my documents are approved?
    It will take us between 1 and 24 hours to check your documents. If it takes too long, send an email or talk to us in a chat.